On-Line Tutorials

Entering a Trouble Ticket (Facilities-Funded Work Order)
Entering a Maintenance/Repairs, Remodel/Renovation, New Construction/Equipment or Design/Drafting/As-Builts Request
Entering a Request for Signs and Name Plates
Reviewing Work in Progress
Reviewing Work Orders for Billing/Financial Data
Reporting an On-Line Problem

Entering a Trouble Ticket (Facilities-Funded Work Order)

When you select "Trouble Ticket" from the RSpace "Tools" portlet, the Trouble Ticket Form will appear. Notice that some of the fields are highlighted in red. The red fields identify the values that must be entered in order to submit the ticket. Use the "Tab" key to move from field to field within the form, or you may click directly on a field to instantly navigate to that field.

A short description of each field in the Trouble Ticket Form follows...

Requestor:                   The name of the person submitting the ticket.
Phone:                       The telephone number of the requestor.
E-mail:                      The e-mail address of the requestor.
Department:                  The department to which the requestor belongs.
Fax:                         Fax number where hard copy information can be sent.
Location:                    The Site, Building, Floor, and Room where the maintenance is to take place.
Request Title:               The brief text used to name your Trouble Ticket.
Description of Work:         The descriptive summary of the work to be performed.
Earliest Start Date:         The earliest date work can commence.
Latest Completion Date:      The latest date work should be completed.
Attach/Delete Document:      Allows attachment of word documents, pictures, drawings and spreadsheets

Click the "Submit Ticket" button to send the ticket to Physical Plant.

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Entering a Maintenance/Repairs, Remodel/Renovation, New Construction/Equipment or Design/Drafting/As-Builts Request

When you select "Maintenance/Repairs, Remodel/Renovation, New Construction/Equipment or Design/Drafting/As-Builts" from the "Facilities (Physical Plant) Work Order" feature in the RSpace "Authorized Applications" portlet, the request form will appear. Notice that some of the fields are highlighted in red. The red fields identify the values that must be entered in order to submit your request. Use the "Tab" key to move from field to field within the form, or you may click directly on a field to instantly navigate to that field.

Some of the fields in the Service Request Form will be populated for you, based on your username. Other fields must be entered manually. A short description of each field follows...

Requestor:           The name of the person submitting the request.
Phone:               The telephone number of the requestor.
E-mail:              The e-mail address of the requestor.
Department:          The department to which the requestor belongs.
FAU Info:            The accounting codes to be used in funding the maintenance.
Location:            The Site, Building, Floor, and Room where the maintenance is to take place.
Request Title:       The brief text used to name your Service Request.
Description of work: The descriptive summary of the work to be performed.
Earliest Start:      The earliest date should begin.
Latest Completion:   The latest date work can be completed.
Work Cannot Be Done: The blocks of time that the location is inaccessible.
Alternate Contact:   The name of another person who can be contacted for questions.
Alternate Phone:     The telephone number of the alternate contact.

Click the "Submit Request" button to send the request to Physical Plant. The progress of the request can now be tracked on-line. You will be automatically notified via e-mail as your request processes through to completion.

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Entering a Request for Signs and Name Plates

When you select "Sign Shop" from the from the "Facilities (Physical Plant) Work Order" feature in the Rspace "Authorized Applications" portlet, the Sign Shop Request Form will appear. Notice that some of the fields are highlighted in red. The red fields identify the values that must be entered in order to submit your request. Use the "Tab" key to move from field to field within the form, or you may click directly on a field to instantly navigate to that field.

A short description of each field in the Sign Shop Request Form follows...

Requestor:           The name of the person submitting the request.
Phone:               The telephone number of the requestor.
E-mail:              The e-mail address of the requestor.
Department:          The department to which the requestor belongs.
FAU Info:            The accounting codes to be used in funding the maintenance.
Location:            The Site, Building, Floor, and Room to deliver the work to.
Request Title:       The brief text used to name your Service Request.
Description of work: The descriptive summary of the work to be performed.
Earliest Start:      The earliest date work can commence.
Latest Completion:   The latest date work should be completed.
Alternate Contact:   The name of another person who can be contacted for questions.
Alternate Phone:     The telephone number of the alternate contact.
Type of Work:        The desired output: Sign, Badge, or Name Plate
Text:                The text to appear on the sign, badge, or name plate.
Text Color:          The color of the text.
Background Color:    The color of the sign, badge, or name plate background.
Type Style:          The desired typeface name (font) for the text.
Letter Height:       The point size for the selected font.
Mounting Method:     The desired type: Slide-In, Tape, or Pin Holes.
Desk Bar:            The desired material: Aluminum Silver, Aluminum Gold, or Wood Block.

Click the "Submit Request" button to send the request to Physical Plant. The progress of the request can now be tracked on-line. When the request has been completed, the requestor will receive automatic e-mail notification.

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Reviewing Work Order Progress and Billing & Financial Information Data

When you the "Review My Requests" menu option, the Review Billing and Financial Information Form will appear. The form shows the date and title for each of your active requests. You can click on the request in question to see the original request detail, billing information as well as the current status of the request.

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Reporting an On-Line Problem

When you select "On-Line Problems" from the main menu, the On-Line Problem Report Form will appear. Use the "Tab" key to move from field to field within the form, or you may click directly on a field to instantly navigate to that field.

Some of the fields in the On-Line Problem Report Form will be populated for you; based on your username and the characteristics of your computer and web browser. Other fields must be entered manually. A short description of each field follows...

User:                The login name of the person submitting the report.
First Name:          The first name of the person submitting the report.
Last Name:          The last name of the person submitting the report.
E-mail:              The e-mail address of the person submitting the report.
System Date/Time:    The current system date and time.
Browser:             The name and version of the web browser used.
User IP:             The IP address of the user's computer.
URL:                 The URL of the web page that generated the error.
Page Title:          The title of the web page that generated the error.
Error Number:        The error number reported by the web browser.
Error Message:       The error text reported by the web browser.
Date/Time:           The date and time when the error occurred.
Description:         The user action that "triggered" the error.

Click the "Submit Report" button to send the error report to Physical Plant. The Physical Plant Work Order System Administrator will investigate the error and correct the problem. You will receive e-mail notification when the error has been resolved.

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